Frequently Asked Questions

How soon will I receive my order?

We strive to ship your items as soon as possible, but during seasonal time (November/December), expect your order to ship within 5-8 business days.

Is your website secure?

It is our policy and practice not to store sensitive cardholder data (full account number, expiration date, PIN, and card validation value) in any system and/or server, third-party software, personal computer, cash register system, e-mail account, portable electronic device (including, but not limited to, laptop, flash drive, floppy disc, CD, PDA, and external or portable hard drive), or on paper.

What do you do with my personal information?

When you register on our website, subscribe to our e-mail newsletter, or purchase items from our online catalog, we add your name to our Customer List. We do not share or sell this list to any third party. 

What is your product return policy?

If you are not happy with our product, please tell us immediately. If you want to return any product, please contact us first and we will take appropriate action to replace, exchange, or refund you. We offer 100% customer satisfaction.

What are your store hours?

Monday-Friday: 8:30 AM – 5:00 PM Saturday: 9:30 AM – 12:30 PM Extended Holiday Hours (November through December): Monday-Friday: 8:30 AM – 5:00 PM Saturday: 9:00 AM – 4:00 PM